Our Exclusive Best in the Business
20 Year
Warranty
Pros In Shade Exclusive Best in the Business 20 Year Awning Frame Warranty
The best awning frames in the business also come with the best warranty. Simply put, we guarantee the frames of our awnings for 20 years. If there is any problem with the frame during that time we will be happy to furnish a new frame or replace the part that failed. Just contact us and give us your order information, let us know what the problem is and we'll make it right.
Canvas Warranty
Pros in Shade warrants our products workmanship for one year from date of purchase. Material and other products are covered under the manufactures warranty. Most have a warranty of 5 years from date of purchase. Sunbrella's 10 year limited warranty on awning fabric is the best in the industry. Please contact Pros in Shade to determine eligibility of warranty. The warranty excludes any injury due to negligence of improperly maintained or installed products or acts of nature.
Limit of Liability
Pros in Shade are responsible for manufacturing the awnings according to the specifications set forth by the customer. All Pros in Shade products are custom made and cannot be exchanged or returned for a refund. Pros in Shade will only replace products which are determined to be defective. Pros in Shade are only responsible for the awnings made according to specifications determined by customer and the materials to install the awnings. Pros in Shade are not responsible for any costs for labor, materials or freight provided by others.
Cancellation Policy
Cancellations must be made within 3 days. It is imperative we receive a phone call as well as an email notification. Manufacturing of your awnings will begin with in 72 hours of your order being placed.
Return Policy
All awnings purchased through Pros in Shade are custom made according to customer specification, as such Pros in Shade does not offer returns or refunds after the initial 3 day cancellation period. It is mandatory the measurements and specifics are accurate when placing the order. If you have any questions regarding measuring your awnings visit our Info Center or call.
Products damaged during freight and defective materials will be exchanged for replacement only. Freight damage MUST BE documented with the carrier at the time of delivery.
IMPORTANT
- Pros in Shade awnings are custom made according to customer selections and measurements. We do not offer returns or refunds. Please double check the accuracy of the information before ordering. If there is a mistake please call within 72 hours of order to clarify the information.
- The customers is responsible for all measurements and installation of the awnings. Any costs incurred otherwise are the responsibility of the customer.
- Any product damaged during shipping or any product that is defective must be reported immediately.
- Any damages caused by in climate weather, acts of nature or negligence are not covered by the warranty.
- Pros in Shade awnings are not manufactured for snow loads. In areas where snow becomes a mitigating factor, awnings should be removed for winter.
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